Maintenance & SupportA wide amalgamation of expert services to align your IT strategy with business strategy, to create a benchmark on the World Wide Web.
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Word Core Competency with evolving market place and cut throat competition which lead to organization to outsource redundant and Non core business processes. iCore Help's businesses in identifying those processes which are non core to them followed by engaging to manage them.
By associating with our experienced technical team, we help online businesses in managing their online world by maintaining, troubleshooting, analyzing and assessing applications/systems improved efficiency, performance, reduced cost and improved ROI.
Application maintenance services covers:
- Fault analysis
- Upgrades and Patches
- Design update
- Code review
- Application Enhancements
- Testing
- 24x7 Support & Maintenance of application systems
Methodology and Approach:
For an established application, migration of maintenance services from one team to other is never easy. It is a gradual process. We associate with respective maintenance team and work in conjunction for few days followed by migrating responsibilities in bits and pieces functionally.
It primarily is a three step process:
- Assign and acquire - We a assign a team based on system/application requirement which interact with current maintenance team to understand the system performances, technical and business issues.
- Identify and plan - Once the application requirement, technical issues etc. are identified, we work on identifying and segregating the work which should be divided between onsite team and offshore team followed by planning on approach, and strategies to handle day to day maintenance and unexpected scenarios.
- Implementation - Herein we make sure smooth running of all components/modules of application and keep a track of complete maintenance operation and updation.